Privacy Policy

Last updated: 6 November 2026

This policy explains how GRILLAX FOODS PRIVATE LIMITED (“The Grillax”, “we”, “us”) handles information in connection with thegrillax.com.

Information collected

When you use our enquiry form, you provide your name, email address, enquiry category and message. Please include only information needed for your enquiry and avoid sending passwords, payment details or sensitive personal information. Our hosting and technical service providers may also process IP addresses, browser and device details, access times, page requests and security or diagnostic logs.

How information is used

Enquiry information is used to respond to your request, handle feedback, and communicate about careers, supplier or business opportunities you ask about. Technical information supports website delivery, security, troubleshooting and understanding website traffic. Providing enquiry information is voluntary, but we may be unable to reply without contact details.

Service providers and external services

The website runs on WordPress and GoDaddy hosting. Authorised personnel and providers supporting hosting, email delivery and security may process information needed for those services. Information may also be disclosed where required by law or to protect legal rights and website security. Services may involve processing outside your location.

The site loads fonts from Google Fonts and some images from Unsplash, which receive technical connection information when those resources load. Our hosting provider also supplies traffic measurement scripts. Social media buttons lead to external services; their privacy practices apply when you visit them. See our Cookie Policy for more information.

Retention and security

Retention depends on the nature of an enquiry, follow-up needs, security requirements and applicable record-keeping obligations. Contact us to ask about information associated with your enquiry or to request deletion. We use appropriate safeguards, but no online transmission or storage system can be guaranteed completely secure.

Your requests and choices

You may contact us to request access to, correction of, or deletion of your information, withdraw consent where processing relies on consent, or raise a privacy concern. We may need to verify your identity before responding. Requests are handled subject to applicable law and legitimate record-keeping requirements. You can also control cookies through your browser as described in the Cookie Policy.

Children

The enquiry form is intended for adults. Children should not submit personal information through the website. If you believe a child has provided personal information, please contact us.

Contact and updates

For privacy requests, email info@thegrillax.com. GRILLAX FOODS PRIVATE LIMITED, #23/928C, MGS ARCADE METHOTTUTHAZHAM, NELLIKKODE, Kerala, India – 673014.

We may update this policy as the website or our practices change. The date above indicates the latest revision.